Refund Policy

This Refund Policy explains when and how contributions made through WISHLane (wishlane.com) may be refunded. It supplements our Terms of Service. By making a contribution, you acknowledge and agree to this policy.

1. Contributions Are Voluntary

• Contributions on WISHLane — donations, gifts of registry items, and full wish fulfillments — are voluntary gifts to the wish creator and are generally non-refundable once processed.
• Because funds are intended to go directly toward a creator's stated need, we cannot guarantee that a contribution can be reversed after it has been made.

2. When a Refund May Be Considered

• We review refund requests case by case and may issue a refund where:
• • the contribution was a duplicate or made in error;
• • the contribution was unauthorized (for example, fraudulent use of your card);
• • the wish is found to be fraudulent, misleading, or in violation of our Terms; or
• • the funds have not yet been paid out to the creator and the creator consents.
• Approved refunds are returned to the original payment method through Stripe.

3. How to Request a Review

• Email support@wishlane.com within 14 days of your contribution, including your receipt, the wish, the amount, and the reason for your request.
• We aim to respond within 5 business days. Where a refund is granted, it is issued to your original payment method and may take several business days to appear on your statement.

4. Chargebacks and Disputes

• If you don't recognize a charge or believe it was made in error, please contact us before filing a dispute with your bank — we can usually resolve it faster.
• When a contribution is refunded or charged back, the amount is automatically removed from the wish's raised total and reversed from any funds still held for, or paid to, the creator.

5. Funds Held for Review

• To protect both donors and creators, contributions above a set amount are not paid out automatically — they are held for manual review before release. This lets us investigate potential issues before funds reach a creator.
• Held funds are released to the creator once reviewed, or refunded to the contributor if a problem is found. Funds collected for a creator who has not yet connected a payout account are likewise held until they connect.

6. Processing and Platform Fees

• Payment-processing fees charged by Stripe may be non-refundable, even when the contribution amount itself is refunded.
• Any platform fee disclosed at checkout follows the same terms as the contribution it was charged on.

7. Creator Responsibilities

• Wish creators are responsible for using contributions toward the need they described. Misuse may result in account suspension and, where funds have not yet been disbursed, refunds to contributors.
• WISHLane does not audit or verify how a creator spends funds once they have been paid out. Our review process (Section 5) governs whether and when funds are released — it does not extend to tracking their use afterward.

8. Changes to This Policy

• We may update this Refund Policy from time to time. Material changes will be posted on this page with a new “Last updated” date.

9. Contact

• Questions about a contribution or refund? Reach us at:
• 📧 support@wishlane.com
• Or use Our Contact page.